Chris and Stefen were nothing short of AMAZING. All of my concerns with the copier were fixed. I jokingly asked Chris could he help with the phone problems I was having and he and Stefen laughed and said one issue at a time. Once we got the copier printing and set to its correct functions, they remembered my phone issue. They asked what kind of phone and did the necessary research to help me get it out of Do Not DIsturb which it has been stuck in since Monday. That was definitely a wow factor. They went above and beyond with assisting me. I wasn’t on hold and there was open communication while completing my work order. They have made my day and set the bar extremely high for any other reps I come in contact with at MCC.