COVID-19 and the “new normal” have disrupted many parts of our daily lives and forced us to adjust the way to do many things. Businesses have had to rapidly adjust to a situation most were not well prepared for. Some of the hardest hit have been locally owned restaurants who were incapable of making the…
COVID-19 has provided an education that most were not ready for. None of us attended a course called Pandemic-101 in recent years, right? Has there been uncertainly? Of course. Anxiety and fear – for sure. While the information has been inconsistent, if available at all, generally accepted behavioral science says that leaders must be as…
Your busy office is filled with technology that keeps your business running. The multi-function device that serves as your printer, copier, scanner and even your document management device is essential to your office operation. The phone system, presentation equipment, and conferencing solutions are how you connect with your potential clients. And don’t forget your physical…
Source VoIP News In a highly competitive market, small businesses need any leg-up they can find. It’s not enough to offer a unique product or better customer service – sometimes it all comes down to dollars. If small businesses and startups were able to significantly reduce their overhead costs, they could effectively expand their reach…
Article from VoIP_News
#1 – No change in the basic user experience
If your employees are rooted in the pre-Internet world, they’ve been using desk phones for a long time, and probably the same one for most of it. In fact, it’s not uncommon for the desk phone to be the longest-serving tool in use for communication or getting work done. Perhaps the fax machine has been there longer, but there’s probably just one of those in the office. In terms of what’s on the desk, PCs turn over every few years, but desk phones last pretty much forever. Many employees are using their mobile phones more than anything on their desk, but these turn over even faster than PCs.
Your desk phones likely have a very high level of familiarity, and even though they’re all identical, each employee has a personal attachment to “their” phone. Unless it’s broken down or becomes a hazard to use, they won’t see a reason to change. If their job entails a lot of phone usage, it will be important to know that the basic user experience will stay the same when VoIP comes.
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Source: VoIP_News
Providing exceptional customer service is a crucial aspect of customer experience and brand public image. The average annual cost of poor customer service is around $41 billion per year in the U.S., which is attributed to lost revenue and customer relationships. Despite the increased prevalence of email and chat as customer service tools, phones still handle around 68 percent of “contact center communications.”
A high-quality business phone system is a necessity for providing the caliber of customer service that your clients expect. When your customers call, they want fast access to customer service representatives and high-quality voice communications quality. Voice over IP (VoIP) telephony, with certain add-on features, can be a tool for improving your company’s public image through superior customer service availability. With faster and more effective call routing and customization for interactive voice recognition (IVR) systems, you can make it as easy as possible for your customers to access resolutions.
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Source: VoIP_News
As companies look to save costs and recuperate return on investment (ROI) with information technology investments, consolidated business communications may be a priority. Switching to voice-over-IP (VoIP) telephony can allow organizations to reduce their monthly phone bill while achieving a higher level of client and employee satisfaction.
The concept of VoIP is simple. Instead of relying on a major phone provider to manage your telephone service, your voice, teleconference and video services are run on an internet connection. Join us as we review five ways VoIP can allow organizations to achieve a higher ROI on communication investments.
1. Lower Monthly Fees
If your organization’s business communications require regular long-distance or international communications, the potential for cost savings is immense. Instead of being billed on the basis of usage, which can vary significantly, businesses can expect to pay per line, the monthly fees associated with each line are typically lower. Not only can this lead to a significant reduction in total cost output (TCO) over time, it can also significantly simplify the billing process.
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By: Doug Mohney with VoIP News
Everyone values privacy, and nobody wants to have an unwanted third party listening in on a conversation, regardless of the content. Voice over IP (VoIP) solutions offer several ways to ensure a confidential discussion, but callers should be aware of caveats when it comes to claims of secure calls.
The analog public switched telephone network (PSTN) provides the benchmark for gauging how secure phone calls are. Most PSTN users are assured that conversations are private because the local phone company owns and operates the vast majority of the equipment involved in moving calls. Conversations traveling through the PSTN are not encrypted, but a law enforcement or national security agency needs to get permission from the courts to listen in on, or wiretap, conversations.
For a larger organization or business, voice security becomes more complex. Although calls are moved in and out of the office through a service provider and onto the PSTN, the organization’s own phone system adds another layer of complexity for voice transport. An improperly secured or unmanaged internal phone system provides potential opportunities for misuse, be it a traditional private branch exchange (PBX) or a modern IP PBX.
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via IT Toolbox Streaming audio and video over corporate networks has been under discussion and scrutiny for more than a decade, but never before has this streaming had such an impact on networks. Some experts have estimated that 60 percent or more of traffic on a corporate network is from streaming services. Streaming services are…
via IT Toolbox Before implementing a voice over Internet protocol (VoIP) solution, you looked at feature lists, costs, and other purchase decision factors prior to procurement. One important facet of VoIP solutions that is often overlooked is the analytics capabilities of the system. VoIP and unified communication (UC) systems can track a wide range of…