
How does MCC set itself apart from the competition? By implementing a service strategy that requires 50 percent of the completed service calls made in a day be courtesy, or preventative maintenance, calls. As a result of this strategy, the service department has fewer emergency calls, and most customers never have to place a service call. MCC utilizes this saved time to focus on training the customer on how to make the most out of using their new system. The most important factor is talking with customers during these visits and asking questions to see if there are any problems that need to be addressed. …
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