Help Us Support Our Local Restaurants

COVID-19 and the “new normal” have disrupted many parts of our daily lives and forced us to adjust the way to do many things. Businesses have had to rapidly adjust to a situation most were not well prepared for. Some of the hardest hit have been locally owned restaurants who were incapable of making the…

how leaders must deal with crisis communications

How Leaders Must Deal With Crisis Communications

COVID-19 has provided an education that most were not ready for.  None of us attended a course called Pandemic-101 in recent years, right? Has there been uncertainly? Of course.  Anxiety and fear – for sure. While the information has been inconsistent, if available at all, generally accepted behavioral science says that leaders must be as…

10 Reasons to Renew Your Office Equipment's Manintenance Agreement

10 Reasons to Renew Your Office Equipment’s Maintenance Agreement

Your busy office is filled with technology that keeps your business running.  The multi-function device that serves as your printer, copier, scanner and even your document management device is essential to your office operation.  The phone system, presentation equipment, and conferencing solutions are how you connect with your potential clients.  And don’t forget your physical…

The Benefits of Having a Maintenance Agreement

THE BENEFITS OF a manitenance agreement

How does MCC set itself apart from the competition? By implementing a service strategy that requires 50 percent of the completed service calls made in a day be courtesy, or preventative maintenance, calls. As a result of this strategy, the service department has fewer emergency calls, and most customers never have to place a service call. MCC utilizes this saved time to focus on training the customer on how to make the most out of using their new system. The most important factor is talking with customers during these visits and asking questions to see if there are any problems that need to be addressed. …