Copier Enemies: Part 1 — Dust Bites

Copier Enemies: Part 1 -- Dust Bites

Your copy machine is probably the most important appliance in your office. Whether, you are printing invoices or marketing flyers, scanning important tax documents, or even faxing medical records, your office copier is vital. Few things are more debilitating than when your copier suddenly stops performing at its best. But, did you know you might have been able to avoid a service call if you had just kept your multifunction printer dust-free? It needs routine maintenance to perform at its best, and some of that maintenance you can do yourself. Keeping your copier clean can improve the longevity of your equipment, reduce service calls, and improve printed output.…

The Benefits of Having a Maintenance Agreement

THE BENEFITS OF a manitenance agreement

How does MCC set itself apart from the competition? By implementing a service strategy that requires 50 percent of the completed service calls made in a day be courtesy, or preventative maintenance, calls. As a result of this strategy, the service department has fewer emergency calls, and most customers never have to place a service call. MCC utilizes this saved time to focus on training the customer on how to make the most out of using their new system. The most important factor is talking with customers during these visits and asking questions to see if there are any problems that need to be addressed. …