It’s a proven fact the most important thing you can do to help your business thrive and not only gain new clients but KEEP the loyal ones is to never forget the importance of Customer Service. The dictionary defines customer service as assistance and other resources that a company provides to the people who buy or use its products or services.
The cost of the product is not always the deciding factor or deal breaker, but the customer experience will 100% of the time win or lose the business.
70% of Americans are willing to spend more with companies they believe provide excellent customer service
78% of consumers have bailed on a transaction or not made an intended purchase because of poor customer service
59% will try a new brand or company for a better service experience
In order to achieve the highest satisfaction rate everyone within your organization must be on board. Consistency in and out of each business day is what helps keep your fine tuned machine running.
For over 40 years, one thing that has continually set Memphis Communications Corporation a step above their competitors is their level of service. Our factory-trained service technicians are dedicated to delivering a positive customer experience through prompt, reliable and state-of-the-art service. When a service call is placed by a customer, there is a technician on site in less than 4 hours. MCC is proud to help their customers maximize their productivity and efficiency. By doing this, we have progressed beyond mere equipment repair to provide a new level of customer support. Depending on MCC as your single source for all of your Organization’s Business Communications Needs will ensure that you are not only receiving the highest level of product technology but most importantly you are partnering with a business that has your company’s success in mind.